Shipping & Tracking
A: Once your order is shipped, you'll receive a confirmation email with a tracking number. Simply click on the tracking link provided in the email to view the status and estimated delivery date of your package. If you have any questions or need further assistance, feel free to contact our customer support team. We're here to help!
A: Yes, we offer free shipping on all orders over $75 within the Continental U.S. Enjoy our premium coffee and tea products delivered straight to your door without any extra cost. For local customers, we also provide a convenient local pickup option
A: Couriers may occasionally face high volumes of orders, which can affect expected delivery times. To stay informed, consider signing up for updates with your courier using your tracking number.
If you're still encountering issues, we'd love to help! Please email us at info@mrdappercoffee.com with your name and order number, and we'll work together to resolve the matter.
A: We Ship in the United States
Online Orders and Exchanges
A: We aim to process orders swiftly! Please ensure your order details are accurate before completing payment, as we cannot make changes once the order is submitted.
A: You can find our return policy here: Return Policy
Important points to consider:
- You'll need to cover the shipping costs for returning items, and these costs are non-refundable.
- The time it takes for an exchanged product to reach you can vary depending on your location.
- For returns of $75 or more, we suggest using a trackable shipping service or opting for shipping insurance, as we cannot ensure the receipt of returned items.
Subscriptions
A: Absolutely! You can change the coffee in your subscription at any time. Simply log in to your account on our website, navigate to the subscription section, and select the coffee you'd like to switch to. If there's a price difference, it will be reflected in your next billing cycle. If you need any assistance, feel free to reach out to our customer support team, and we'll be happy to help!
A: No worries! You can easily cancel, skip or adjust the frequency of your subscription at any time. Just log in to your account on our website, go to the subscription settings, and make the desired changes. If you need further assistance, our customer support team is here to help you with any questions or concerns.
A: Yes, you can update your billing information at any time. Simply log in to your account on our website, navigate to the billing section, and make the necessary changes.
A: Our policy typically allows for one discount code per order, so discounts cannot be combined. However, if there's a special discount you'd like to take advantage of, you can always skip your subscription for that month and use the discount on a separate purchase.
Discounts and Gift Cards
A: To use a discount code, simply enter the code at checkout in the designated discount code field. Once applied, the discount will be reflected in your order total.
A: Once a sale has ended, the associated discount codes are typically no longer valid. However, we frequently offer new promotions and discounts, so keep an eye on our website and subscribe to our newsletter for the latest deals. If you have any questions or need assistance, feel free to reach out to our customer support team!
A: Digital gift cards are a convenient and flexible way to share the love of coffee! Once purchased, you'll receive an email with the gift card code, which can be forwarded to the recipient or used by you. To redeem, simply enter the gift card code at checkout, and the card's value will be applied to the order total. Digital gift cards can be used for any product on our website and do not expire. Purchase Gift Cards